Shipping & Returning Our Off-Road Parts
Whether you are purchasing a Rekluse Core EXP or cylinder guard, we want you to be happy with your new off-road parts. To ensure that you are satisfied, our Monticello, Iowa-based company offers a return policy, and to make online shopping easier, we offer a number of guarantees. We invite you to read more about our shipping practices, returns, and the security measures we take.
At EnduroPilot.com, we will always work with you to ensure that you receive your item in the safest, most economical, and expedient manner possible. Shipping varies depending on the size and fragility of the item purchased. Unless otherwise specified, we ship via USPS. For those of you who would prefer to use Federal Express or UPS, please call or email us.
We stand behind our products and guarantee your satisfaction with every order. EnduroPilot.com promises to deliver high-quality products, in good condition, to your door. If, for any reason, your shipment is not satisfactory, we will gladly replace it or refund your money (excluding delivery charges). Simply return your merchandise with the original paperwork and packaging within 30 days of receiving your order. We promise to process your request in a timely manner.
Guaranteeing Exceptional Customer Service EnduroPilot.com is committed to making you happy, so we guarantee first-class customer service. If you have any questions or concerns regarding our products or services, please contact us. We will respond to or acknowledge your inquiry within one business day.
Protecting Your Privacy
We are committed to protecting your privacy. EnduroPilot.com does not sell, trade, or rent your personal information to other companies. We use the information we collect about you to process orders and to provide a more personalized experience. We will not collect any personal information about you except when you specifically and knowingly provide such information.
When you order, we request your name, email address, mailing address, telephone number, as well as your credit card number and expiration date. This allows us to process and fulfill your order and to notify you of your order status. When you enter a contest or other promotional feature, we may ask for your name, address, and email address so we can administer the contest and notify winners. We may also use the information we collect to notify you about important changes at EnduroPilot.com and special offers we think you will find valuable.
Guaranteeing Your Security
Every time you shop with us, you are backed by our security guarantee. Our secure server encrypts all of your personal information, including name, address, and credit card number. All credit card transactions made on our website are protected using industry standard SSL Security. All credit card transactions are cleared through our secure servers, so you are protected from fraud. Our servers are even certified by Verisign.
Our Return Policy
At EnduroPilot.com, we stand behind our merchandise 100%, but we understand that returns may be necessary. Please review our policy before returning your purchase. If you have any questions about returns, don’t hesitate to call or email us.
When making a return, all items must be in the original packaging. Any items returned for reasons other than defects must be unused and in the original packaging. We will not give a credit or refund for used merchandise.
If you have received a defective item from us, return the item and a copy of your invoice. Please inform us which you prefer: a replacement item or a refund for the defective merchandise. For orders that are damaged in shipping, please notify us immediately. By doing this, we can take the proper steps to replace the damaged merchandise.